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Lang.ai snags $2M to remove technical burden of implementing AI for businesses

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Lang.ai, which has developed a no-code platform for businesses, closed on a $2 million seed funding round.

The company’s SaaS platform aims to allow business users to structure any free-text data with custom categories built through a drag & drop interface, based on AI-extracted concepts.

Village Global led the financing, which included participation from new and existing backers including Acceleprise, Oceans Ventures, Alumni Ventures Group, 2.12 Angels, GTMFund, and Lorimer Ventures.

Spain-born Jorge Penalva founded Lang.ai in 2018 with the goal of giving any business user the ability “to build enterprise-ready natural language processing models in just minutes.” It was built to give non-engineers a way to automate repetitive tasks in use cases such as customer service and claims processing.

“It can be installed in our cloud or theirs,” Penalva said. 

Lang.ai saw its revenue double from the last quarter of 2020 to the first quarter of 2021 and the seed funding was motivated mainly to continue that momentum.

“We’re getting demand in the form of projects with our larger customers, so we needed the funding to be able to support that demand,” Penalva told TechCrunch.

In his previous role of CEO of Séntisis, Penalva realized that processes driven by free-text data remained a blind spot for many companies. 

“Today, millions of dollars and hours are invested by companies to manually read and process textual information captured from disparate areas of their business,” he said.

His mission with Lang.ai is to “empower businesses to put AI to work for them, without the technical complexities of building and training custom algorithms.” 

Specifically, Penalva said that Lang.ai’s product analyzes a customer’s historical data “in minutes” and suggests AI-extracted concepts to build custom categories through a drag & drop interface. The custom categories are applied in real-time to automate “tedious” tasks such as the manual tagging and routing of support tickets, the processing of insurance claims and the dispatching of field engineers to incoming work order requests.

Put simply, Lang.ai’s goal is to remove the technical burden of implementing AI for a business.

Lang.ai’s community of users (called “Citizen NLP Builders”) consists of mostly non-technical business roles, ranging from customer service operations to marketers, business analysts and UX designers.

Customers include Freshly, Userzoom, Playvox, Spain’s CaixaBank, Yalo Chat and Bancolombia, among others. 

Ben Segal, director of infrastructural efficiency at Freshly, described the platform as “so nimble.”

“Out of the box, it took us two days to make automated tagging 15% more reliable than a previous platform that we had had in production for 2 years, with the added benefit that now all of our teams can tap into and exploit our support data,” Segal said. “The marketing team has built workflows to understand key customer moments. Our data and analytics team is super excited about having all these new tags in Snowflake, and it’s crazy how easy it is to use.”

Penalva is proud of the fact that Lang.ai’s engineering team is primarily based in Spain and that he has been able to grow the 10-person company outside of his native country.

“With very few resources, it took us a little over two years to build an enterprise-grade product and find the right set of early customers and investors who are aligned with our vision,” he said. “I moved to the US from Spain to build a global company and this is just the beginning…Lang has always been powered by immigrant hustle, and it has been core to our values since day 1.”

Lyron Foster is a Hawaii based African American Musician, Author, Actor, Blogger, Filmmaker, Philanthropist and Multinational Serial Tech Entrepreneur.

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Bitflips when PCs try to reach windows.com: What could possibly go wrong?

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Stock photo of ones and zeros displayed across a computer screen.

Enlarge (credit: Getty Images)

Bitflips are events that cause individual bits stored in an electronic device to flip, turning a 0 to a 1 or vice versa. Cosmic radiation and fluctuations in power or temperature are the most common naturally occurring causes. Research from 2010 estimated that a computer with 4GB of commodity RAM has a 96 percent chance of experiencing a bitflip within three days.

An independent researcher recently demonstrated how bitflips can come back to bite Windows users when their PCs reach out to Microsoft’s windows.com domain. Windows devices do this regularly to perform actions like making sure the time shown in the computer clock is accurate, connecting to Microsoft’s cloud-based services, and recovering from crashes.

Remy, as the researcher asked to be referred to, mapped the 32 valid domain names that were one bitflip away from windows.com. He provided the following to help readers understand how these flips can cause the domain to change to whndows.com:

Read 12 remaining paragraphs | Comments

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Will moving, ‘spacial video’ start to eat into square-box Zoom calls? SpatialChat thinks so

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With most of us locked into a square video box on platforms like Zoom, the desire to break away and perhaps wander around a virtual space is strong. These new ways of presenting people – as small circles of videos placed in a virtual space where they can move around – has appeared in various forms, like ‘virtual bars’ for the last few months during global pandemic lockdowns. Hey, I even went to a few virtual bars myself! Although the drinks from my fridge could have been better…

The advantage of this spatial approach is it gives a lot more ‘agency’ to the user. You feel, at least, a bit more in control, as you can make a ‘physical’ choice as to where you go, even if it is only still a virtual experience.

Now SpatialChat, one of the first startups with that approach which launched on ProductHunt in April last year, is upping the game with a new design and the feature of persistent chats. The product debuted on ProductHunt on April 20, 2020, and rose to No. 3 app of the day. The web-based platform has been bootstrapped the founders with their own resources.

SpatialChat now adding a special tier and features for teams running town hall meetings and virtual offices, and says it now has more than 3,000 organizations as paying customers, with more than 200,000 total monthly active users.

The startup is part of a virtual networking space being populating by products such as
Teamflow, Gather, and Remo. Although it began as a online networking events service, its now trying to re-position as a forum for multi-group discussions, all the way up from simple stand-up meetings to online conferences.

SpatialChat uses a mix of ‘proximity’ video chats, screen sharing, and rooms for up to 50 people. It’s now putting in pricing plans for regular, weekly, and one-time use cases. It says it’s seen employees at Sony, Panasonic, Sega, LinkedIn, Salesforce, and McKinsey, as well as educators and staff at 108 American universities, including Harvard, Stanford, Yale, and MIT, use the platform.

Almas Abulkhairov, CEO and Co-founder of SpatialChat says: “Slack, Zoom, and Microsoft Teams represent a virtual office for many teams but most of our customers say these apps aren’t a good fit for that. They don’t provide the same serendipity of thought you get working shoulder to shoulder and “Zoom fatigue” became a term for a reason. We want to bring the best from offline work.”

Konstantin Krasov, CPO at DataSouls, who used the platform, said: “We had 2500 people in attendance during a 2-day event that we hosted for our community of 50,000 Data Scientists. SpatialChat enabled us to make a cool networking event, Q/A and AMA with thought leaders in data science.”

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Stream raises $38M as its chat and activity feed APIs power communications for 1B users

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A lot of our communication these days with each other is digital, and today one of the companies enabling that — with APIs to build chat experiences into apps — is announcing a round of funding on the back of some very strong growth.

Stream, which lets developers build chat and activity streams into apps and other services by way of a few lines of code, has raised $38 million, funding that it will be using to continue building out its existing business as well as to work on new features.

Stream started out with APIs for activity feeds, and then it expanded to chat, which today can be integrated into apps built on a variety of platforms. Currently, its customers integrate third-party chatbots and use Dolby for video and audio within Stream, but over time, these are all areas where Stream itself would like to do more.

“End-to-end cryption, chatbots: we want to take as many components as we can,” said Thierry Schellenbach, the CEO who co-founded the startup with the startup’s CTO Tommaso Barbugli in Amsterdam in 2015 (the startup still has a substantial team in Amsterdam headed by Barbugli, but its headquarters is now in Boulder, Colorado, where Schellenbach eventually moved).

The company already has amassed a list of notable customers, including Ikea-owned TaskRabbit, NBC Sports, Unilever, Delivery Hero, Gojek, eToro and Stanford University, as well as a number of others that it’s not disclosing across healthcare, education, finance, virtual events, dating, gaming and social. Together, the apps Stream powers cover more than 1 billion users.

This Series B round is being led by Felicis Ventures’ Aydin Senkut, with previous backers GGV Capital and 01 Advisors (the fund co-founded by Twitter’s former CEO and COO, Dick Costolo and Adam Bain) also participating.

Alongside them, a mix of previous and new individual and smaller investors also participated: Olivier Pomel, CEO of Datadog; Tom Preston-Werner, co-founder of GitHub; Amsterdam-based Knight Capital; Johnny Boufarhat, founder and CEO of Hopin; and Selcuk Atli, co-founder and CEO of social gaming app Bunch (itself having raised a notable round of $20 million led by General Catalyst not long ago).

That list is a notable indicator of what kinds of startups are also quietly working with Stream.

The company is not disclosing its valuation but Schellenbach hints that it is “6x its chat revenues.”

Indeed, the Series B speaks of a moment of opportunity: it is coming only about six months after the startup raised a Series A of $15 million, and in fact Stream wasn’t looking to raise right now.

“We were not planning to raise funding until later this year but then Aydin reached out to us and made it hard to say no,” Schellenbach said.

“More than anything else, they are building on the platforms in the tech that matters,” Senkut added in an interview, noting that its users were attesting to a strong return on investment. “It’s rare to see a product so critical to customers and scaling well. It’s just uncapped capability… and we want to be a part of the story.”

That moment of opportunity is not one that Stream is pursuing on its own.

Some of the more significant of the many players in the world of API-based communications services like messaging, activity streams — those consolidated updates you get in apps that tell you when people have responded to a post of yours or new content has landed that is relevant to you, or that you have a message, and so on — and chat include SendBird, Agora, PubNub, Twilio and Sinch, all of which have variously raised substantial funding, found a lot of traction with customers, or are positioning themselves as consolidators.

That may speak of competition, but it also points to the vast market there for the tapping.

Indeed, one of the reasons companies like Stream are doing so well right now is because of what they have built and the market demand for it.

Communications services like Stream’s might be best compared to what companies like Adyen (another major tech force out of Amsterdam), Stripe, Rapyd, Mambu and others are doing in the world of fintech.

As with something like payments, the mechanics of building, for example, chat functionality can be complex, usually requiring the knitting together of an array of services and platforms that do not naturally speak to each other.

At the same time, something like an activity feed or a messaging feature is central to how a lot of apps work, even if they are not the core feature of the product itself. One good example of how that works are food ordering and delivery apps: they are not by their nature “chat apps” but they need to have a chat option in them for when you do need to communicate with a driver or a restaurant.

Putting those forces together, it’s pretty logical that we’d see the emergence of a range of tech companies that both have done the hard work of building the mechanics of, say, a chat service, and making that accessible by way of an API to those who want to use it, with APIs being one of the more central and standard building blocks in apps today; and a surge of developers keen to get their hands on those APIs to build that functionality into their apps.

What Stream is working on is not to be confused with the customer-service focused services that companies like Zendesk or Intercom are building when they talk about chat for apps. Those can be specialized features in themselves that link in with CRM systems and customer services teams and other products for marketing analytics and so on. Instead, Stream’s focus are services for consumers to talk to other consumers.

What is a trend worth watching is whether easy-to-integrate services like Stream’s might signal the proliferation of more social apps over time.

There is already at least one key customer — which I am now allowed to name — that is a steadily growing, still young social app, which has built the core of its service on Stream’s API.

With just a handful of companies — led by Facebook, but also including ByteDance/TikTok, Tencent, Twitter, Snap, Google (via YouTube) and some others depending on the region — holding an outsized grip on social interactions, easier, platform-agnostic access to core communications tools like chat could potentially help more of these, with different takes on “social” business models, find their way into the world.

Stream’s technology addresses a common problem in product development by offering an easy-to-integrate and scalable messaging solution,” said Dick Costolo of 01 Advisors, and the former Twitter CEO, in a statement. “Beyond that, their team and clear vision set them apart, and we ardently back their mission.”

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