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Mosaic raises $18.5M Series A from GC to rebuild the CFO software stack

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CFOs are the supposed omniscient owners of a company. While the CEO sets strategy, messages, and builds culture, the CFO needs to know everything that it is going on in an organization. Where is revenue coming from, and when will it arrive? How much will new headcount cost, and when do those expenses need to be paid? How can cash flows be managed, and what debt products might help smooth out any discontinuities?

As companies have migrated to the cloud, these questions have gotten harder to answer as other departments started avoiding the ERP as a centralized system-of-record. Worse, CFOs are expected to be more strategic than ever about finance, but can struggle to deliver important forecasts and projections given the lack of availability of key data. CMOs have gotten a whole new software stack to run marketing in the past decade, so why not CFOs?

For three Palantir alums, the hope is that CFOs will turn to their new startup called Mosaic. Mosaic is a “strategic finance platform” that is designed to ingest data from all sorts of systems in the alphabet soup of enterprise IT — ERPs, HRISs, CRMs, etc. — and then provide CFOs and their teams with strategic planning tools to be able to predict and forecast with better accuracy and with speed.

The company was founded in April 2019 by Bijan Moallemi, Brian Campbell and Joe Garafalo, who worked together at Palantir in the company’s finance team for more than 15 years collectively. While there, they saw the company grow from a small organization with a bit more than one hundred people to an organization with thousands of employees, more than one hundred customers as we saw last year with Palantir’s IPO, and incoming revenue from more than a dozen countries.

Mosaic founders Bijan Moallemi, Brian Campbell and Joseph Garafalo. Photos via Mosaic.

Strategically handling finance was critical for Palantir’s success, but the existing tools in its stack couldn’t keep up with the company’s needs. So Palantir ended up building its own. We were “not just cranking away in Excel, which is really the default tool in the toolkit for CFOs, but actually building a technical team that was writing code, [and] building tools to really give speed, access, trust, and visibility across the organization,” Moallemi, who is CEO of Mosaic, described.

Most organizations can’t spare their technical talent to the CFO’s office, and so as the three co-founders left Palantir to other pastures as heads of finance — Moallemi to edtech startup Piazza, Campbell to litigation management startup Everlaw and Garafalo to blockchain startup Axoni — they continued to percolate on how finance could be improved. They came together to do for all companies what they saw at Palantir: build a great software foundation for the CFO’s office. “Probably the biggest advancements to the office of the CFO over the last 10 years has been moving from kind of desktop-based Excel to cloud-based Google Sheets,” Moallemi said.

So what is Mosaic trying to do to rebuild the CFO software stack? It wants to build a platform that is a gateway to connecting the entire company to discuss finance in a more collaborative fashion. So while Mosaic focuses on reporting and planning, the mainstays of the finance office, it wants to open those dashboards and forecasts wider into the company so more people can have insight into what’s going on and also give feedback to the CFO.

Screenshot of Mosaic’s planning function. Photo via Mosaic.

There are a handful of companies like publicly-traded Anaplan that have entered this space in the last decade. Moallemi says incumbents have a couple of key challenges that Mosaic hopes to overcome. First is onboarding, which can take months for some of these companies as consultants integrate the software into a company’s workflow. Second is that these tools often require dedicated, full-time staff to stay operational. Third is that these tools are basically non-visible to anyone outside the CFO office. Mosaic wants to be ready to integrate immediately, widely distributed within orgs, and require minimal upkeep to be useful.

“Everyone wants to be strategic, but it’s so tough to do because 80% of your time is pulling data from these disparate systems, cleaning it, mapping it, updating your Excel files, and maybe 20% of [your time] is actually taking a step back and understanding what the data is telling you,” Moallemi said.

That’s perhaps why it’s target customers are Series B and C-funded companies, who no doubt have much of their data already located in easily-accessible databases. The company started with smaller companies and Moallemi said “We’ve been slowly inching our way up there over the last 12 months or so working with larger, more complex customers.” The company has grown to 30 employees and has revenues in the seven figures (without a sales org according to Moallemi), although the startup didn’t want to be more specific than that.

With all that growth and excitement, the company is attracting investor attention. Today, the company announced that it raised $18.5 million of Series A financing led by Trevor Oelschig of General Catalyst, who has led other enterprise SaaS deals into startups like Fivetran, Contentful, and Loom. That round closed at the end of last year.

Mosaic previously raised a $2.5 million seed investment led by Ross Fubini of XYZ Ventures in mid-2019, who was formerly an investor at Village Global. Fubini said by email that he was intrigued by the company because the founders had a “shared pain” at Palantir over the state of software for CFOs, and “they had all experienced this deep frustration with the tools they needed to do their jobs.”

Other investors in the Series A included Felicis Ventures, plus XYZ and Village Global.

Along with the financing, the company also announced the creation of an advisory board that includes the current or former CFOs from nine tech companies, including Palantir, Dropbox, and Shopify.

Many functions of business have had a complete transformation in software. Now, Mosaic hopes, it’s the CFO’s time.

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Daily Crunch: Alphabet shuts down Loon

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Alphabet pulls the plug on its internet balloon company, Apple is reportedly developing a new MacBook Air and Google threatens to pull out of Australia. This is your Daily Crunch for January 22, 2021.

The big story: Alphabet shuts down Loon

Alphabet announced that it’s shutting down Loon, the project that used balloons to bring high-speed internet to more remote parts of the world.

Loon started out under Alphabet’s experimental projects group X, before spinning out as a separate company in 2018. Despite some successful deployments, it seems that Loon was never able to find a sustainable business model.

“While we’ve found a number of willing partners along the way, we haven’t found a way to get the costs low enough to build a long-term, sustainable business,” Loon CEO Alastair Westgarth wrote in a blog post. “Developing radical new technology is inherently risky, but that doesn’t make breaking this news any easier.”

The tech giants

Apple reportedly planning thinner and lighter MacBook Air with MagSafe charging — The plan is reportedly to release the new MacBook Air as early as late 2021 or 2022.

Google threatens to close its search engine in Australia as it lobbies against digital news code — Google is dialing up its lobbying against draft legislation intended to force it to pay news publishers.

Cloudflare introduces free digital waiting rooms for any organizations distributing COVID-19 vaccines — The goal is to help health agencies and organizations tasked with rolling out COVID-19 vaccines to maintain a fair, equitable and transparent digital queue.

Startups, funding and venture capital

‘Slow dating’ app Once is acquired by Dating Group for $18M as it seeks to expand its portfolio — Once has 9 million users on its platform, with an additional 1 million users from a spin-out app called Pickable.

MotoRefi raises $10M to keep pedal on auto refinancing growth — CEO Kevin Bennett sees the opportunity to service Americans who collectively hold $1.2 trillion in auto loans.

Backed by Vint Cerf, Emortal wants to protect your digital legacy from ‘bit-rot’ —  Emortal is a startup that wants to help you organize, protect, preserve and pass on your “digital legacy” and protect it from becoming unreadable.

Advice and analysis from Extra Crunch

How VCs invested in Asia and Europe in 2020 — The unicorns are feasting.

End-to-end operators are the next generation of consumer business — VC firm Battery has tracked seismic shifts in how consumer purchasing behavior has changed over the years.

Drupal’s journey from dorm-room project to billion-dollar exit — Twenty years ago, Drupal and Acquia founder Dries Buytaert was a college student at the University of Antwerp.

(Extra Crunch is our membership program, which helps founders and startup teams get ahead. You can sign up here.)

Everything else

UK resumes privacy oversight of adtech, warns platform audits are coming — The U.K.’s data watchdog has restarted an investigation of adtech practices that, since 2018, have been subject to scores of complaints under GDPR.

Boston Globe will consider people’s requests to have articles about them anonymized — It’s reminiscent of the EU’s “right to be forgotten,” though potentially less controversial.

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 3pm Pacific, you can subscribe here.

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The far right’s favorite registrar is building ‘censorship-resistant’ servers

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“The digital divide is now a matter of life and death for people who are unable to access essential healthcare information,” said UN Secretary General António Guterres in June 2020. Almost half the global population currently has no internet access, and many who do cannot freely access all information sources. 

Freedom House, which tracks internet restrictions worldwide, says the coronavirus pandemic is accelerating a dramatic decline in global internet freedom. It found that governments in at least 28 countries censored websites and social media posts in 2020 to suppress unfavorable health statistics, corruption allegations and other COVID-19-related content.

Now, U.S. company Toki is building “school-in-a-box” devices to connect up to 1 billion people across Africa and Asia, using technologies that it claims could filter content to avoid some information sources and bypass local censorship. The devices will be Wi-Fi-ready servers that run on electric power or batteries and can handle dozens of concurrent users. If no networks are available, the servers will also come pre-installed with digital libraries curated to provide “locally relevant content.” 

One of Toki’s country managers describes on LinkedIn that the devices would also run a decentralized search engine, designed to be anonymous, private and censorship-resistant. They will be donated to communities in the developing world by a U.S. nonprofit* called eRise, which was founded in 2019 to, according to its website, “focus on digital empowerment initiatives that are capital-efficient, and which improve access to content, community and commerce.”

Both Toki and eRise were founded by entrepreneur and free speech advocate Rob Monster. Monster owns domain registration company Epik, which allowed controversial social network Parler to come briefly back online last week after the site was booted from Amazon’s cloud service. Parler is just one of several platforms enabled by Epik, and Monster’s other domain and web hosting companies, that have been home to far-right content. Parler is accused of hosting users that helped to coordinate the attack on the U.S. Capitol on January 6. 

The “school-in-a-box” would contain a memory card with educational content, games, books, maps and modules related to prayers, the story of religions and “the art of being grateful.” It says the device is intended for “parents who want their kids to be smarter and curious; schools who can’t afford a computer; [and] religious places who wish to spread awareness about education and empower the society.” 

But one researcher says this effort recalls Facebook’s heavily criticized project offering free connectivity in India, which spawned accusations of bias and self-censorship. 

“We’ve seen a similar tactic by Facebook, to provide digital access points that can also serve the purpose of delivering favorable content and ensuring that these groups become dependent on your benevolence,” said Dr. Joan Donovan, director of the Technology and Social Change Research Project at the Shorenstein Center. “It becomes that much harder later on to change the power dynamics when the ideology is in the infrastructure.”

Monster has used free speech arguments to defend Epik’s working with platforms that either welcome or tolerate extreme content. The Southern Poverty Law Center, which tracks hate groups, has been reported as saying that Monster “offers services to the most disreputable horrific people on the Internet.” 

Epik spokesperson Rob Davis told TechCrunch that Epik actively works with its clients to help them moderate content, and claimed that the company has deplatformed Nazi groups and deleted those promoting genocide.

“Lawful, responsible freedom of speech is an amazing right,” said Davis. “Every [domain registrar] has groups like this but Epik is often held to a higher standard.”

In a series of posts in 2019 on a forum dedicated to domain-name trading, Monster provided more details about the Toki technology. The servers would be powered by cheap Raspberry Pi processors and run a proprietary version of Linux that would enable file sharing, peer-to-peer commerce, a digital wallet and a personalized search engine, with the option of “ignoring certain data sources.” 

“Decentralization not only means decentralization of the narrative and talking points of big tech groups like Google, Twitter and Facebook,” said Epik’s Davis. “It also means anti-censorship by empowering people with things that they didn’t know.” The spokesperson gave the example of naturopathic remedies for minor health complaints. Naturopathic remedies have not been proven to be effective against COVID-19.

Eventually, each device might come pre-loaded with a “snapshot” of the internet, said Davis, although he did not describe how the internet might be reduced to fit on a single, small physical device. The eRise website notes that content would be curated by local digital librarians that it would recruit. Davis told TechCrunch that Toki has working models of its server, is already conducting field trials and hopes to start deploying the devices to 6,000 villages in Africa in 2022 or 2023, perhaps in collaboration with an unnamed Asian telecoms company. 

The Toki devices’ selectivity, if practical, could raise its own content and censorship concerns; for example, if eRise allowed extreme content similar to that seen on Epik’s clients like Gab and Parler, or ignored scientific advice on COVID-19 or other health issues. 

Donovan said she is wary of any one-box solution. “We have to focus on decoupling information companies from service providers,” she said. “That much control can be used for political gain. Technology is politics by other means.”

*Although eRise also claims on its website to be a 501(c)(3) nonprofit, which would exempt it from some taxes and allow tax-free donations, TechCrunch could not locate it on the IRS’s database of nonprofits. Monster later admitted eRise was not a registered 501(c)(3)).

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End-to-end operators are the next generation of consumer business

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At Battery, a central part of our consumer investing practice involves tracking the evolution of where and how consumers find and purchase goods and services. From our annual Battery Marketplace Index, we’ve seen seismic shifts in how consumer purchasing behavior has changed over the years, starting with the move to the web and, more recently, to mobile and on-demand via smartphones.

The evolution looks like this in a nutshell: In the early days, listing sites like Craigslist, Angie’s List* and Yelp effectively put the Yellow Pages online — you could find a new restaurant or plumber on the web, but the process of contacting them was largely still offline. As consumers grew more comfortable with the web, marketplaces like eBay, Etsy, Expedia and Wayfair* emerged, enabling historically offline transactions to occur online.

More recently, and spurred in large part by mobile, on-demand use cases, managed marketplaces like Uber, DoorDash, Instacart and StockX* have taken online consumer purchasing a step further. They play a greater role in the operations of the marketplace, from automatically matching demand with supply, to verifying the supply side for quality, to dynamic pricing.

The key purpose of being end-to-end is to deliver an even better value proposition to consumers relative to incumbent alternatives.

Each stage of this evolution unlocked billions of dollars in value, and many of the names listed above remain the largest consumer internet companies today.

At their core, these companies are facilitators, matching consumer demand with existing supply of a product or service. While there is no doubt these companies play a hugely valuable role in our lives, we increasingly believe that simply facilitating a transaction or service isn’t enough. Particularly in industries where supply is scarce, or in old-guard industries where innovation in the underlying product or service is slow, a digitized marketplace — even when managed — can produce underwhelming experiences for consumers.

In these instances, starting from the ground up is what is really required to deliver an optimal consumer experience. Back in 2014, Chris Dixon wrote a bit about this phenomenon in his post on “Full stack startups.” Fast forward several years, and more startups than ever are “full stack” or as we call it, “end-to-end operators.”

These businesses are fundamentally reimagining their product experience by owning the entire value chain, from end to end, thereby creating a step-functionally better experience for consumers. Owning more in the stack of operations gives these companies better control over quality, customer service, delivery, pricing and more — which gives consumers a better, faster and cheaper experience.

It’s worth noting that these end-to-end models typically require more capital to reach scale, as greater upfront investment is necessary to get them off the ground than other, more narrowly focused marketplacesBut in our experience, the additional capital required is often outweighed by the value captured from owning the entire experience.

End-to-end operators span many verticals

Many of these businesses have reached meaningful scale across industries:

All of these companies have recognized they can deliver more value to consumers by “owning” every aspect of the underlying product or service — from the bike to the workout content in Peloton’s case, or the bank account to the credit card in Chime’s case. They have reinvented and reimagined the entire consumer experience, from end to end.

What does success for end-to-end operator businesses look like?

As investors, we’ve had the privilege of meeting with many of these next-generation end-to-end operators over the years and found that those with the greatest success tend to exhibit the five key elements below:

1. Going after very large markets

The end-to-end approach makes the most sense when disrupting very large markets. In the graphic above, notice that most of these companies play in the largest, but notoriously archaic industries like banking, insurance, real estate, healthcare, etc. Incumbents in these industries are very large and entrenched, but they are legacy players, making them slow to adopt new technology. For the most part, they have failed to meet the needs of our digital-native, mobile-savvy generation and their experiences lag behind consumer expectations of today (evidenced by low, or sometimes even negative, NPS scores). Rebuilding the experience from the ground up is sometimes the only way to satisfy today’s consumers in these massive markets.

2. Step-functionally better consumer experience versus the status quo

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