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COVID-19 revealed the fragility of supply chains

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Early in the pandemic, it was apparent that there would be worldwide lockdowns of varying degrees. So naturally, there was a run on toilet paper (and to a lesser extent, paper towels and tissues). Stores suddenly found themselves sold out of one of the most basic conveniences consumed by humans.

We had never seen this level of preparation, and the supply chains were not ready. They were still moving at the speed of business-as-usual, creating a gap between supply and demand.

Sliding further into the pandemic, this supply issue for basic goods shifted to the front-line workers who were stretching the safe limits of their personal protective equipment (PPE). This exposed the effect of a sudden change of demand in supply chains. Companies began to repurpose their production to produce protection equipment and hand sanitizer. Some to make a quick profit, others to fill a need in the supply chain.

It is time for companies and entire industries to rethink and transform their global supply chain models — in close collaboration with governments.

Governments and corporations were scrambling. There were spreadsheets floating around with offers from potential suppliers.

During this period, it was difficult to get an overview of the entire market, as quality, vendor search and price fluctuations caused general chaos. It was near impossible to track the origin of production, receive any information about any data related to the quality controls of production facilities. The market was flooded with bad products, fakes and so on. Think pieces started to appear with a beginner’s guide to supply chain structure.

Consumers began to understand that the system as it stood was not built for this type of upheaval.

Corporate sourcing strategies have been challenged

We have clearly witnessed that companies have little control of the supply chains. Normally most companies only have a moderately competent risk plan for tier one suppliers. We can only assume that this is why most of us are going without an Xbox Series X or PlayStation 5 this holiday season. These are not products that are built with components from one source; there are multiple components and materials that go into creating one of these machines.

From the refining process of the outer materials, to the dyeing colors, plastic elements and the need to have low-cost production sites in low-cost countries, all contribute to possible delays in production when things are not moving as they should be. De-constructing a gaming console reveals an extremely complicated matrix of companies, processes, materials and countries.

If we had direct visibility into the journey of each component in a gaming console as a sort of smart-representation exposing all the materials, people involved, companies and locations, we would be able to pinpoint inefficiencies in the supply chain.

All these materials and components find their way in the supply chain, but their stories get lost along the way. That specific data is not available, and thus both companies and countries are struggling to create effective risk plans for world events that throw the supply chain into chaos. Currently, there is a revolution happening under the radar of most people, enabled by distributed ledger technologies (blockchain) to bring such transparency into the supply chains.

Identify your vulnerabilities

Understanding where the risks lie so that companies can protect themselves may require a lot of digging. It entails going far beyond the first and second tiers and mapping full supply chains, including distribution facilities and transportation hubs. This is time-consuming and expensive, which explains why most major firms have focused their attention only on strategic direct suppliers that account for large amounts of their expenditures.

But a surprise disruption that brings a business to a halt can be much more costly than a deep look into a supply chain.

The goal of the mapping process should be to categorize suppliers as low, medium, or high risk and build appropriate mitigation strategies. But this approach is only possible if we can access the data generated by different suppliers at any tier in the supply chain — and we can trust this data for analysis.

The aim is to have early warnings of delays or disruptions, allowing for either the diversification of sources or the stockpiling of key materials or items. Of course, that is all speculative as we have a vaccine rolling out, only months after running out of toilet paper.

Pandemic and the vaccine and supply chains

What we thought was a global and free market was challenged this year. Medical companies experienced a lack of capability to source some core ingredients, such as active ingredients in headache pills produced in India. Everything became a national fight to secure needed goods for one’s own country — a trend also enhanced by the increased nationalism and protectionism in trade. The need for control and visibility into supply chains was apparent and also became a priority for governments and not only the private sector.

With the rollout of a vaccine (or several vaccines), we not only will see the issues presented above in the sense of risk, control of sourcing and process, but quality and responsibility as well. From fakes to already active cyberattacks targeting a very specific point of the supply chain process (vaccines must be shipped and held at a certain temperature) we’re seeing the need for decentralized logistic systems that tell the story of every touch point in production. But none of this will matter if governments cannot manage their own supply chain needs, as we’re already seeing.

It is possible that lessons will be learned from the COVID-19 pandemic. It is time for companies and entire industries to rethink and transform their global supply chain models — in close collaboration with governments. One thing is for sure, the pandemic has already exposed the vulnerabilities of many organizations, especially those who have a solid dependence on global sourcing for raw or finished materials.

The good news is that new supply chain technologies are emerging that will heighten visibility across supply chains, reducing risk and creating an infrastructure that can handle the volatility of the next pandemic. The application of distributed ledger technology has already proven to be useful as a solution to ensure accountability and trust in the data provided along the supply chain. Digital supply networks will slowly replace linear supply chain models, breaking down functional silos to create end-to-end visibility, collaboration, agility and optimization.

That is good news for the future, especially since we’re all experts in supply chain logistics after nearly a year of working from home, stockpiling toilet paper and clicking refresh to hopefully add one of the not-nearly-enough gaming consoles to our cart.

Lyron Foster is a Hawaii based African American Musician, Author, Actor, Blogger, Filmmaker, Philanthropist and Multinational Serial Tech Entrepreneur.

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Backed by Blossom, Creandum and Index, grocery delivery and dark store startup Dija launches in London

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Dija, the London-based grocery delivery startup, is officially launching today and confirming that it raised £20 million in seed funding in December — a round that we first reported was partially closed the previous month.

Backing the company is Blossom Capital, Creandum and Index Ventures, with Dija seemingly able to raise pre-launch. In fact, there are already rumours swirling around London’s venture capital community that the upstart may be out raising again already — a figure up to £100 million was mooted by one source — as the race to become the early European leader in the burgeoning “dark” grocery store space heats up.

Image Credits: Dija

Over the last few months, a host of European startups have launched with the promise of delivering grocery and other convenience store items within 10-15 minutes of ordering. They do this by building out their own hyper-local, delivery-only fulfilment centres — so-called “dark stores” — and recruiting their own delivery personnel. This full-stack or vertical approach and the visibility it provides is then supposed to produce enough supply chain and logistics efficiency to make the unit economics work, although that part is far from proven.

Earlier this week, Berlin-based Flink announced that it had raised $52 million in seed financing in a mixture of equity and debt. The company didn’t break out the equity-debt split, though one source told me the equity component was roughly half and half.

Others in the space include Berlin’s Gorillas, London’s Jiffy and Weezy, and France’s Cajoo, all of which also claim to focus on fresh food and groceries. There’s also the likes of Zapp, which is still in stealth and more focused on a potentially higher-margin convenience store offering similar to U.S. unicorn goPuff. Related: goPuff itself is also looking to expand into Europe and is currently in talks to acquire or invest in the U.K.’s Fancy, which some have dubbed a mini goPuff.

However, let’s get back to Dija. Founded by Alberto Menolascina and Yusuf Saban, who both spent a number of years at Deliveroo in senior positions, the company has opened up shop in central London and promises to let you order groceries and other convenience products within 10 minutes. It has hubs in South Kensington, Fulham and Hackney, and says it plans to open 20 further hubs, covering central London and Zone 2, by the summer. Each hub carries around 2,000 products, claiming to be sold at “recommended retail prices”. A flat delivery fee of £1.99 is charged per order.

“The only competitors that we are focused on are the large supermarket chains who dominate a global $12 trillion industry,” Dija’s Menolascina tells me when I ask about competitors. “What really sets us apart from them, besides our speed and technology, is our team, who all have a background in growing and disrupting this industry, including myself and Yusuf, who built and scaled Deliveroo from the ground up”.

Menolascina was previously director of Corporate Strategy and Development at the takeout delivery behemoth and held several positions before that. He also co-founded Everli (formerly Supermercato24), the Instacart-styled grocery delivery company in Italy, and also worked at Just Eat. Saban is the former chief of staff to CEO at Deliveroo and also worked at investment bank Morgan Stanley.

During Dija’s soft-launch, Menolascina says that typical customers have been doing their weekly food shop using the app, and also fulfilling other needs, such as last minute emergencies or late night cravings. “The pain points Dija is helping to solve are universal and we built Dija to be accessible to everyone,” he says. “It’s why we offer products at retail prices, available in 10 minutes – combining value and convenience. Already, Dija is becoming a key service for parents who are pressed for time working from home and homeschooling, as one example”.

Despite the millions of dollars being pumped into the space, a number of VCs I’ve spoken to privately are sceptical that fresh groceries with near instant delivery can be made to work. The thinking is that fresh food perishes, margins are lower, and basket sizes won’t be large enough to cover the costs of delivery.

“This might be the case for other companies, but almost everyone at Dija comes from this industry and knows exactly what they are doing, from buying and merchandising to data and marketing,” Menolascina says, pushing back. “It’s also worth pointing out that we are a full-stack model, so we’re not sharing our margin with other parties. In terms of the average basket size, it varies depending on the customer’s need. On one hand, we have customers who do their entire grocery shop through Dija, while on the other hand, our customers depend on us for emergency purchases e.g. nappies, batteries etc.”

On pricing, he says that, like any retail business, Dija buys products at wholesale prices and sells them at recommended retail prices. “Going forward, we have a clear roadmap on how we generate additional revenue, including strategic partnerships, supply chain optimisation and technology enhancements,” adds Menolascina.

Dija testing on Deliveroo

Image Credits: TechCrunch

Meanwhile, TechCrunch has learned that prior to launching its own app, Dija ran a number of experiments on takeout marketplace Deliveroo, including selling various convenience store items, such as potato chips and over-the-counter pharmaceuticals. If you’ve ever ordered toiletry products from “Baby & Me Pharmacy” or purchased chocolate sweets from “Valentine’s Vows,” you have likely and unknowingly shopped at Dija. Those brands, and a number of others, all delivered from the same address in South Kensington.

“Going direct to consumer without properly testing pick & pack is a big risk,” Menolascina told me in a WhatsApp message a few weeks ago, confirming the Deliveroo tests. “We created disposable virtual brands purely to learn what to sell and how to replenish, pick & pack, and deliver”.

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Daily Crunch: Square acquires Tidal

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Square buys a majority stake in Jay-Z’s Tidal, WhatsApp improves its desktop app and Hopin raises even more funding. This is your Daily Crunch for March 4, 2021.

The big story: Square acquires Tidal

Square announced this morning that it has purchased a majority stake in Tidal, the music streaming service founded by Jay-Z. It sounds like an odd fit at first, which Square CEO Jack Dorsey acknowledged in a tweet asking, “Why would a music streaming company and a financial services company join forces?!”

His answer: “It comes down to a simple idea: finding new ways for artists to support their work. New ideas are found at the intersections, and we believe there’s a compelling one between music and the economy. Making the economy work for artists is similar to what Square has done for sellers.”

Square is paying $297 million in cash and stock for the deal, which will result in Jay-Z joining Square’s board.

The tech giants

WhatsApp adds voice and video calling to desktop app — This should provide relief to countless people sitting in front of computers who have had to reach for their phone every time WhatsApp rang.

Apple’s App Store is now also under antitrust scrutiny in the UK — The U.K.’s Competition and Markets Authority announced that it’s opened an investigation following a number of complaints from developers alleging unfair terms.

Google speeds up its release cycle for Chrome — Mozilla also moved to a four-week cycle for Firefox last year.

Startups, funding and venture capital

Hopin confirms $400M raise at $5.65B valuation — For Hopin, the round is another rapid-fire funding event.

Coursera is planning to file to go public tomorrow — The company has been talking to underwriters since last year, but tomorrow could mark its first legal step in the process to IPO.

Luxury air travel startup Aero raises $20M — The startup describes its offering as “semi-private” air travel.

Advice and analysis from Extra Crunch

As activist investors loom, what’s next for Box? — A company with plenty of potential is mired in slowing growth.

Unraveling ThredUp’s IPO filing: Slow growth, but a shifting business model — ThredUp is a used-goods marketplace approaching the public markets in the wake of Poshmark’s own strong debut.

(Extra Crunch is our membership program, which helps founders and startup teams get ahead. You can sign up here.)

Everything else

SITA says its airline passenger system was hit by a data breach — Global air transport data giant SITA has confirmed a data breach involving passenger data.

How to successfully dance the creator-brand tango — What makes creators succeed, and how should brands work with them?

Announcing the Early Stage Pitch-Off Judges — On April 2, TechCrunch will feature 10 top startups across the globe at the Early Stage Pitch Off.

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 3pm Pacific, you can subscribe here.

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Making sense of the $6.5B Okta-Auth0 deal

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When Okta announced that it was acquiring Auth0 yesterday for $6.5 billion, the deal raised eyebrows. After all, it’s a substantial amount of money for one identity and access management (IAM) company to pay to buy another, similar entity. But the deal ultimately brings together two companies that come at identity from different sides of the market — and as such could be the beginning of a beautiful identity friendship.

The deal ultimately brings together two companies that come at identity from different sides of the market — and as such could be the beginning of a beautiful identity friendship.

On a simple level, Okta delivers identity and access management (IAM) to companies who use the service to provide single-sign-on access for employees to a variety of cloud services — think Gmail, Salesforce, Slack and Workday.

Meanwhile, Auth0 is a developer tool providing coders with easy API access to single-sign-on functionality. With just a couple of lines of code, the developer can deliver IAM tooling without having to build it themselves. It’s a similar value proposition to what Twilio offers for communications or Stripe for payments.

The thing about IAM is that it’s not exciting, but it is essential. That could explain why such a large number of dollars are exchanging hands. As Auth0 co-founder and CEO Eugenio Pace told TechCrunch’s Zack Whittacker in 2019, “Nobody cares about authentication, but everybody needs it.”

Putting the two companies together generates a fairly comprehensive approach to IAM covering back end to front end. We’re going to look at why this deal matters from an identity market perspective, and if it was worth the substantial price Okta paid to get Auth0.

Halt! Who goes there?

When you think about identity and access management, it’s about making sure you are who you say you are, and that you have the right to enter and access a set of applications. That’s why it’s a key part of any company’s security strategy.

Gartner found that IAM was a $12 billion business last year with projected growth to over $13.5 billion in 2021. To give you a sense of where Okta and Auth0 fit, Okta just closed FY2021 with over $800 million in revenue. Meanwhile Auth0 is projected to close this year with $200 million in annual recurring revenue.

Identity and access management market numbers from Gartner.

Image Credits: Gartner

Among the top players in this market according to Gartner’s November 2020 Magic Quadrant market analysis are Ping Identity, Microsoft and Okta in that order. Meanwhile Gartner listed Auth0 as a key challenger in their market grid.

Michael Kelly, a Gartner analyst, told TechCrunch that Okta and Auth0 are both gaining something from the deal.

“For Okta, while they have a very good product, they have marketing muscle and adoption rates that are not available to smaller vendors like Auth0. When having [IAM] conversations with clients, Okta is almost always on the short list. Auth0 will immediately benefit from being associated with the larger Okta brand, and Okta will likewise now have credibility in the deals that involve a heavy developer focused buyer,” Kelly told me.

Okta co-founder and CEO Todd McKinnon said he was enthusiastic about the deal precisely because of the complementary nature of the two companies’ approaches to identity. “How a developer interacts with the service, and the flexibility they need is different from how the CIO wants to work with [identity]. So by giving customers this choice and support, it’s really compelling,” McKinnon explained.

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