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Candu raises $5M to help software companies onboard users intelligently

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This morning Candu, a software startup that provides no-code web tools for SaaS apps, announced a $5 million funding round.

TechCrunch caught up with founder Jonathan Anderson and lead investor Villi Iltchev, a partner at Two Sigma Ventures, to chat about the deal.

First thing: This round, a bit like Scotch, has aged. It’s from March. And while it is very common for venture capital rounds to get announced after the fact, a nearly nine-month delay would normally be a stretch. However, Anderson explained that he wanted to hold off on releasing the news until Candu’s product was in the market. That’s a valid reason, so we’re going to chat about the investment despite its age.

The round we’re discussing today is not Candu’s first, as the startup previously raised around $1 million after its graduation from Entrepreneur First, an accelerator with a global footprint.

The $5 million investment began like many venture investments do, with an investor getting in touch with a young company months before a transaction is put together. Iltchev reached out to Candu in September of 2019 after hearing about the startup and liking its effort to allow for far-greater personalization of onboarding experiences inside of SaaS apps.

Anyone who has fired up a new business service, only to be given a walkthrough of how a few of the buttons work — a set of directions that I am sure you also skip — knows that the help can be generic, and annoying. Candu wants to work on the problem, offering no-code development tools to help non-engineers at companies build tailored pages to help with onboarding. What does that mean? With Candu, a SaaS app could offer different user cohorts nigh-personalized onboarding experiences.

So what? For SaaS companies big and small, effective onboarding is an important method of driving user engagement, a key metric for any modern software company. Why? Active users are less likely to churn, and more likely to expand spend on a service over time. So getting users activated well is no small task.

WalkMe and Pendo have built material business by approaching the issue from a different angle. WalkMe last raised $90 million last December, while Pendo picked up $100 million last October.

Candu’s project was interesting, and it had an obvious market, but the deal didn’t come together for a few months after the investor and startup met each other. Iltchev asked Candu to stay in touch, and toward the end of 2019 Anderson reached out to alert the investor that some of his peers were circling. That call led to the round that was announced today.

Superpowers

No-code startups have the potential to empower workers at companies who have to fight for engineering resources. If more groups in a company can build and deploy product, they will be able to move more quickly, and get more done. And they won’t have to beg the engineering team for help.

For that reason no-code startups — and other no-code and low-code projects — are incredibly interesting. In the case of Candu, if its service finds adoption, marketing and customer success teams may be able to create and tweak onboarding experiences without needing help from other teams. That would not only save time, but could lead to better results as more iterations would be possible.

Candu is not done figuring itself out, however. Co-founder Anderson told TechCrunch that his company is still working on solidifying its product-market fit. That is perfectly reasonable for a startup that is still grinding its way through early seed checks.

Asked what the company expects its annual contract value (ACV) to average out to, Anderson said that the market would guide the company, which only launched its service in late October. For now, Candu lists its prices starting from around $200 per month on up. Those targets provide some context about who it expects to sell to.

Regardless, it’s now up to the startup to scale its customer base, and turn those early customers into both revenue and learnings, which it can furrow back into its operations and product. Let’s see how far it can get with its March-era seed investment.

Lyron Foster is a Hawaii based African American Musician, Author, Actor, Blogger, Filmmaker, Philanthropist and Multinational Serial Tech Entrepreneur.

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Calling Athens VCs: Be featured in The Great TechCrunch Survey of European VC

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TechCrunch is embarking on a major project to survey the venture capital investors of Europe, and their cities.

Our <a href=”https://forms.gle/k4Ji2Ch7zdrn7o2p6”>survey of VCs in Athens, Greece will capture how the country is faring, and what changes are being wrought amongst investors by the coronavirus pandemic.

We’d like to know how Greece’s startup scene is evolving, how the tech sector is being impacted by COVID-19, and, generally, how your thinking will evolve from here.

Our survey will only be about investors, and only the contributions of VC investors will be included. More than one partner is welcome to fill out the survey. (Please note, if you have filled the survey out already, there is no need to do it again).

The shortlist of questions will require only brief responses, but the more you can add, the better.

You can fill out the survey here.

Obviously, investors who contribute will be featured in the final surveys, with links to their companies and profiles.

What kinds of things do we want to know? Questions include: Which trends are you most excited by? What startup do you wish someone would create? Where are the overlooked opportunities? What are you looking for in your next investment, in general? How is your local ecosystem going? And how has COVID-19 impacted your investment strategy?

This survey is part of a broader series of surveys we’re doing to help founders find the right investors.

https://techcrunch.com/extra-crunch/investor-surveys/

For example, here is the recent survey of London.

You are not in Greece, but would like to take part? That’s fine! Any European VC investor can STILL fill out the survey, as we probably will be putting a call out to your country next anyway! And we will use the data for future surveys on vertical topics.

The survey is covering almost every country on in the Union for the Mediterranean, so just look for your country and city on the survey and please participate (if you’re a venture capital investor).

Thank you for participating. If you have questions you can email mike@techcrunch.com

(Please note: Filling out the survey is not a guarantee of inclusion in the final published piece).

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India asks WhatsApp to withdraw new privacy policy, expresses ‘grave concerns’

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India has asked WhatsApp to withdraw the planned change to its privacy policy, posing a new headache to Facebook-owned service that identifies the South Asian nation as its biggest market by users.

In an email to WhatsApp head Will Cathcart, the nation’s IT ministry said WhatsApp’s planned update to its data-sharing policy raised “grave concerns regarding the implications for the choice and autonomy of Indian citizens… Therefore, you are called upon to withdraw the proposed changes.”

The ministry also sought clarification from WhatsApp on its data-sharing agreement with Facebook and other commercial firms and has asked why users in the EU are exempt from the new privacy policy but their counterpoint in India have no choice but to comply.

“Such a differential treatment is prejudicial to the interests of Indian users and is viewed with serious concern by the government,” the ministry wrote in the email, a copy of which was obtained by TechCrunch. “The government of India owes a sovereign responsibility to its citizens to ensure that their interests are not compromised and therefore it calls upon WhatsApp to respond to concerns raised in this letter.”

Through an in-app alert earlier this month, WhatsApp had asked users to agree to new terms of conditions that granted the app the consent to share with Facebook some personal data about them, such as their phone number and location. Users were initially provided until February 8 to comply with the new policy if they wished to continue using the service.

“This ‘all-or-nothing’ approach takes away any meaninful choice from Indian users. This approach leverages the social significance of WhatsApp to force users into a bargain, which may infringe on their interests in relation to informational privacy and information security,” the ministry said in the email.

The notification from WhatsApp prompted a lot of confusion — and in some cases, anger and frustration — among its users, many of which have explored alternative messaging apps such as Telegram and Signal in recent weeks. WhatsApp, which Facebook bought for $19 billion in 2014, has been sharing some limited information about its users with the social giant since 2016 — and for a period allowed users to opt-out of this. Last week the Facebook-owned app, which serves more than 2 billion users worldwide, said it was deferring the enforcement of the planned policy to May 15.

An advertisement from WhatsApp is seen in a newspaper at a stall in New Delhi on January 13, 2021. (Photo by Sajjad HUSSAIN / AFP) (Photo by SAJJAD HUSSAIN/AFP via Getty Images)

WhatsApp also ran front-page ads on several newspapers in India, where it has amassed over 450 million users, last week to explain the changes and debunk some rumors.

New Delhi also said that it was reviewing the Personal Data Protection Bill, a monumental privacy bill that is meant to oversee how data of users are shared with the world. “Since the Parliament is seized of the issue, making such a momentous change for Indian users at this time puts the cart before the horse. Since the Personal Data Protection Bill strongly follows the principle of ‘purpose limitation,’ these changes may lead to significant implementational challenges for WhatsApp should the Bill become an Act,” the letter said.

On Tuesday, India’s IT and Law Minister Ravi Shankar Prasad said, “Be it WhatsApp, be it Facebook, be it any digital platform. You are free to do business in India but do it in a manner without impinging upon the rights of Indians who operate there.”

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Spain’s Glovo inks real-estate tie-up to add more dark stores for speedy urban delivery

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Spain’s Glovo, an on-demand delivery app, has announced a strategic partnership with Swiss-based real estate firm, Stoneweg.

The deal will see the latter invest €100M in building and refurbishing “prime city real estate” in some of Glovo’s key markets as the delivery app works to build out its network of dark stores and sign up more retail partners for its urban delivery service, it said today.

The initial focus for the partnership will be on growing its dark stores network in Spain, Italy, Portugal, Romania, with additional countries slated as under review in Europe.

“These are the countries in which both Glovo and Stoneweg have a major presence, and therefore are able to move much quicker when it comes to setting up,” a Glovo spokeswoman told us. “However, the deal is not limited to these countries. Glovo’s aim is to grow and strengthen their Q-Commerce and dark kitchens infrastructure across Eastern Europe too.”

Glovo currently operates 18 dark stores globally — in cities including Barcelona, Madrid, Lisbon and Milan — but said it’s now looking to open similar stores in Valencia, Rome, Porto and Bucharest, among others.

It wants to have 100 dark stores up and running by the end of 2021, it added.

Last September the startup announced the sale of its LatAm ops to food-delivery focused rival Delivery Hero for $272M — leaving it more fully focused on Southern and Eastern Europe.

Then in November it announced the launch of a dedicated business unit to support expansion of the sub-30 minute urban delivery service, which it calls ‘Q-Commerce’ (that’s ‘Q’ for quick) — saying it would accelerate development of a b2b offering to stock third parties’ products in its city center warehouses (and have them delivered to shoppers via the couriers doing gig work on its platform).

Glovo said today that the Stoneweg strategic partnership will help it step on the gas to grow the infrastructure and fulfilment centers it needs to underpin this b2b offering.

The ‘deliver anything’ app is spying an opportunity to capitalize on the coronavirus’ impact on traditional bricks-and-mortar retail — betting urban consumers will make a permanent shift to outsourcing grocery and other convenience/essential shops to an app which bundles high speed delivery, rather than making such trips in person.

Its dialled-up focus on Q-Commerce is a direct response to “changing consumer sentiment and demand for instant and same-day delivery”, it added.

To date, Glovo’s platform has delivered more than 12 million multi-category orders globally, while in 2020 it experienced a growth rate of more than 300% year-on-year.

As well as supermarkets such as Carrefour, Continente, and Kaufland, Glovo’s list of retail partners includes the likes of Unilever, Nestle and L’Oréal, and IKEA — so it’s by no means focused purely on groceries.

It has said it wants Q-Commerce to power delivery of a wide range of products — from toys, music, books, flowers and beauty products to pharmacy items and groceries. And even, in some markets, a curated selected of IKEA wares — i.e. stuff that’s small enough to fit in couriers’ backpacks.

Commenting on the Stoneweg strategic investment in a statement, Oscar Pierre, co-founder and CEO, said: “We believe that the third-generation of commerce is already upon us. Following the close of Stoneweg’s investment, we are consolidating our strategic commitment to Q-Commerce, which will allow us to better connect people with a wide variety of available products in their cities.

“In the wake of COVID-19, we believe that dark stores represent the future of post-pandemic retail, and I think we’ll see a permanent shift in consumer habits towards same-day and instant delivery. We’re excited to continue to expand our offering, so that all types of businesses, from local independent stores to multi-national chains, can reach more and more customers thanks to new technological solutions and highly efficient infrastructure.”

In another supporting statement, Stoneweg’s Joaquín Castellví, founding partner and head of acquisitions for Europe, added that the strategic investment represents “an opportunity to offer our clients to diversify into a new class of retail asset through consolidated cities where Glovo operates — in a segment with great growth potential, accelerated by the situation we are experiencing”.

Glovo’s push to take a margin on a broad range of urban retail comes at a time when consolidation is eating into the thin margin food delivery space.

It is also facing legal challenges to its business model in Europe over the classification of couriers as self-employed — losing a supreme court ruling in its home market last September.

Ministers in Spain are working on a new regulatory framework for delivery apps and Glovo has said it’s awaiting that reform before making any changes but a lot will be riding on the detail.

UK-based Deliveroo also recently lost a legal challenge in Spain over the classification of its couriers. A court in Barcelona found last week that the company had falsely defined 748 riders as self employed, following a 2018 workplace inspection.

The delivery platform which competes with Glovo in the on-demand food and grocery space, announced Sunday the closing of a Series H funding round — raising $180M+ from existing investors, led by Durable Capital Partners LP and Fidelity Management & Research Company LLC, which it said valued the business at over $7BN.

The investment would enable Deliveroo to continue investing in “developing the best proposition for consumers, riders and restaurants”, it said, noting that it would be expanding in on-demand grocery following “rapid” growth over the last year.

Deliveroo added that the Series H investment comes ahead of a “potential” IPO — and said it “reflects strong demand from existing shareholders to invest in the company, given the significant growth potential in the online food delivery sector in which consumer adoption is accelerating”.

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